Return, Cancellation and Refund Policy

If a product is defective, damaged in transit, supplied incorrectly, or does not conform to the specifications approved by the customer, the customer has the remedies provided by the laws of the Republic of Armenia.

Depending on the circumstances and applicable law, those remedies may include repair, replacement, a proportionate price reduction, or a refund.

After discovering an issue, the customer should notify DanMarc as soon as reasonably possible at info@danmarc.am, attaching photographs or other evidence where relevant.

An in-stock product is a product that, at the time of order, is held in DanMarc’s sales inventory or is presented by DanMarc as being in stock, and for which no separate production or supply order is created after the customer places the order.

For a standard in-stock product purchased at a distance, the customer may withdraw without giving a reason within the statutory 14-day period, calculated from the time the product is physically received by the customer or a person designated by the customer.

If products from one order are delivered separately, the applicable period is calculated from physical receipt of the last product.

The return and assessment of the product’s condition are governed by the applicable laws of the Republic of Armenia.

At DanMarc, a “product ordered to order” is a product that is not available in DanMarc’s sales inventory at the time of order and whose specific order is created only on the basis of the customer’s selection and confirmation.

DanMarc’s ordered products are not products acquired in advance for ordinary stock sale. Before the order is placed, the applicable characteristics of the product are confirmed and may include the model, size, material, color, finish, configuration, composition, and other options offered by the relevant manufacturer or supplier.

After the customer confirms those selections and finally confirms the order, DanMarc places the corresponding order with the manufacturer or supplier, and the preparation, configuration, procurement and/or supply of the product begins on the basis of that specific customer-approved order.

To finally confirm an order for a product ordered to order, the customer pays an advance payment equal to 50% of the product price.

The advance payment is credited toward the final product price.

Payment of the advance means that the customer has finally confirmed the selected product and its applicable specifications, accepted the terms for products ordered to order, instructed DanMarc to begin performance of the order, and agreed that DanMarc may from that moment undertake obligations toward the manufacturer, supplier, carrier, or other partners in connection with performance of the order.

After final confirmation of the order and payment of the 50% advance, an order for a conforming product ordered to order is considered final.

Where the product is made or supplied on the basis of the customer’s confirmed special requirements or individual selection and the statutory exception for products made to special requirements or personalized products applies, a conforming product is not subject to cancellation, exchange for another product, or return merely because the customer changes their mind.

In such a case, if the customer withdraws from the order on their own initiative, the 50% advance payment is non-refundable, except where a refund is mandatory under applicable law or failure to perform the order is attributable to DanMarc.

This condition applies regardless of whether the product is ultimately manufactured by a producer, sourced from a supplier, imported from abroad, or fulfilled through a combination of those actions. What matters is that the specific order is created and performed on the basis of the customer’s confirmed selection and requirements.

The remaining 50% of the product price is paid by the deadline stated on the order-confirmation page, invoice, or agreement between the parties, before delivery of the product, unless the parties agree otherwise in writing.

The preparation, procurement, international transportation, customs clearance, and supply periods for products ordered to order may depend on the manufacturer, supplier, logistics, and other external circumstances.

The expected period applicable to the order is presented to the customer before final confirmation of the order or in the order confirmation.

DanMarc informs the customer of any material change.

Products whose size, material, color, finish, configuration, composition, or other characteristics are selected or confirmed for a specific customer are treated as individually customized to the extent that they meet the criteria established by applicable law.

The terms for products ordered to order set out above apply to such products.

A conforming individually customized product is not returnable or exchangeable merely because the customer changes their mind where the laws of the Republic of Armenia place such a product within an exception to the right of withdrawal or return.

This restriction does not apply to products that are defective, damaged, supplied incorrectly, or do not conform to the approved specifications.

The specific scope, price, payment stages, timing, and cancellation terms for interior design, consultation, planning, procurement, implementation, and other services are set out in the service agreement concluded with the customer.

If an agreement is concluded at a distance or away from DanMarc’s premises, the rights of withdrawal and exceptions provided by the laws of the Republic of Armenia apply.

If performance of the service has already begun with the customer’s consent and the customer withdraws within a legally permitted period, the value of services actually provided is payable in accordance with applicable law.

If the service has been fully and properly performed with the customer’s prior consent, and the customer was informed in advance that the right of withdrawal would be lost after full performance, the corresponding statutory exception applies.

Where the customer lawfully withdraws from a distance or off-premises contract, DanMarc returns the payments that are legally refundable within the period required by law.

Where the statutory 14-day refund period applies, it is calculated from the date on which DanMarc is informed of the customer’s decision to withdraw.

The refund is made using the same payment method used for payment, where technically possible and unless the parties agree to another method.

Where DanMarc has not offered to collect the product itself, the refund may, where permitted by law, be withheld until the product is returned to DanMarc or the customer provides evidence that the product has been sent back.

Before sending a product back, the customer should contact DanMarc at info@danmarc.am.

DanMarc provides the return address and the information required to arrange the return.

Where a statutory right to withdraw from a distance contract applies and DanMarc has not offered to collect the product itself, the customer returns or hands over the product within the period prescribed by law.

Responsibility for direct return costs is governed by the laws of the Republic of Armenia and the terms disclosed to the customer before the contract was concluded.

For products subject to the relevant laws of the Republic of Armenia, any warranty period set by the seller may not be shorter than the statutory minimum period.

For products to which a minimum two-year warranty requirement applies, DanMarc applies at least that period, except where the law provides an exception based on the nature of the product.

If the manufacturer or DanMarc provides a longer warranty period for a product, the longer period applies.

The warranty does not replace or limit the customer’s statutory consumer rights under the laws of the Republic of Armenia.

Nothing in this policy may be interpreted as limiting or excluding consumer rights under the laws of the Republic of Armenia that cannot legally be limited by contract.

If any provision of this policy conflicts with a mandatory rule of applicable law, that mandatory rule applies without affecting the validity of the remaining provisions of this policy.

The current version of this policy and its effective date are published at the top of this page.