Return, Cancellation and Refund Policy

Regardless of which category below an item falls into, if it arrives defective, damaged in transit, incorrect, or not matching the specification you approved, you are entitled to a remedy — repair, replacement, an appropriate price reduction, or a refund — at no cost to you. This right is never excluded or narrowed by anything else on this page, including for made-to-order or customized items.

To report an issue, contact us at info@danmarc.am or +374 XX XXX XXX as soon as you notice it, with photos where relevant.

For standard, non-personalized items sold in stock, you may cancel or return your order within a reasonable period after delivery (in line with standard consumer-protection timeframes for goods bought at a distance), provided the item is unused and in its original condition. Contact us to arrange a return; the return address is provided below.

Made-to-order items are manufactured specifically after you order, based on standard product specifications. You may cancel free of charge before production has started. Once production has started, cancellation may only be possible with a deduction covering costs already incurred, and once the item is complete, it can no longer be returned simply because you changed your mind — this exclusion never applies to a defective, damaged, incorrect, or non-conforming item, which remains covered under the section above.

Lead times shown at checkout or in your order confirmation are estimates and may change. Natural materials (wood, textiles, leather) may show minor, normal variation in color or texture from any reference image — this is not a defect.

Items built to dimensions, materials, colors, or configuration you specifically approved for your order follow the same made-to-order terms above, with an even narrower cancellation window: because production is tailored specifically to your approved specification, cancellation is generally not possible once you've approved the final specification and production has begun. As always, defective, damaged, incorrect, or non-conforming items remain fully covered under the section above, without exception.

For design consultation, planning, or implementation/procurement engagements, cancellation terms are set out in your specific service agreement. As a general default absent a different written agreement: you may cancel before work begins at no cost; once work has begun, you're responsible for the reasonable value of work already performed.

Approved refunds are returned using the same payment method you used to pay, where technically possible, within a reasonable time of the return or cancellation being approved. For advance payments made by bank transfer, we'll confirm the return account with you directly.

[Return address not yet configured]. Please contact us before sending anything back, so we can arrange it properly.

Furniture we sell carries a warranty against manufacturing defects for [Warranty duration], in addition to — never instead of — your statutory rights as a consumer under Armenian law.